DRAFT preview – not published
Apply
← All open roles

Be the first voice our members and providers hear.

Two languages. Three channels. One goal: resolve the real issue. Serve Spanish-speaking and English-speaking members and providers by phone, email, and chat — fully on-site in Irving — and help remove financial barriers to care.

Contact Center Representative (Bilingual: Spanish/English) On-site · Irving, TX Hiring leader: Lisa Youngblood
Apply on Lever Back to careers
The role

About this role

Two languages. Three channels. One goal: resolve the real issue. Serve Spanish-speaking and English-speaking members and providers by phone, email, and chat — fully on-site in Irving — and help remove financial barriers to care.

This role is fully on-site in Irving, TX. Fluency in Spanish and English is required.

Hiring leader: Lisa Youngblood

Who it's a fit for

Who thrives here

What this role asks for, and where it can take you.

Bilingual fluencyFully fluent in Spanish and English, spoken and written (required).
Contact center maturitySeasoned and steady. You own your work, manage your time well, and people can count on you.
Shows up, says yesYou bring hustle, a great attitude, and real care for every caller.
Team player who grows with usYou welcome feedback, stay calm as things evolve, and help the team keep moving forward.
What you'd own

What you'd own

You'd keep members and providers moving, from first call to follow-up.

  • Help across channelsHelp members and providers by phone, email, and chat, using solid knowledge of our products and processes.
  • Find the real concernTroubleshoot and resolve member issues, listening closely to find the real concern.
  • Handle money with integrityProcess chargebacks and handle financial transactions accurately and with integrity.
  • Keep issues movingMake outbound calls and follow-ups to keep issues moving.
  • Make us betterShare feedback on system issues and customer experience to help us improve.
How to apply

Ready to help patients say yes to care?

Apply on Lever. Company story, benefits, and life at Wellfit live on the main careers page.

Apply on Lever Back to careers