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Keep a healthcare payments platform reliable, visible, and ready to scale.

As our Platform Reliability Engineer, Azure, you'd own how we see, alert on, and respond to production, alongside a sister delivery role. Reliability is part of the product: when practices and patients depend on the platform, visibility and calm response matter.

Platform Reliability Engineer, Azure Hybrid · Irving, TX Hiring leader: David Horton
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The role

About this role

As our Platform Reliability Engineer, Azure, you'd own how we see, alert on, and respond to production, alongside a sister delivery role. Reliability is part of the product: when practices and patients depend on the platform, visibility and calm response matter.

DevOps Engineer, Azure and Platform Reliability Engineer, Azure are two separate roles; you're welcome to apply to both.

Hiring leader: David Horton

Who it's a fit for

Who thrives here

We're a highly collaborative team, and we don't micromanage. We're looking for a self-starter who takes initiative, acts with integrity, and trusts the team to own their work.

Self-starterYou don't need to be told what to do.
Takes initiativeYou step up and move the work forward.
Acts with integrityYou do the right thing, and you own it.
Trusts the teamEveryone owns their work, and you trust them to.
What you'd own

What you'd own

You'd own how we watch production, how alerts reach the right person, and what happens after an incident.

  • ObservabilityOwn and improve monitoring, alerting, and observability across Azure production systems. Build and maintain dashboards.
  • Alert routingBuild alerting workflows, including Sev0/Sev1 routing, escalation paths, and Slack/webhook delivery to the right channels.
  • RunbooksCreate and maintain clear, actionable runbooks that help on-call engineers respond confidently.
  • TroubleshootingPartner with engineering teams on issues across infrastructure, configuration, deployments, services, and application behavior.
  • Release readiness and learningImprove visibility around deployments; capture RCA, incident follow-up, and automate repeatable tasks.
For this engineering role

Stack, how we work, and a day in the life

Our stack

  • Azure Monitor
  • Application Insights
  • Grafana
  • Azure
  • PowerShell
  • Logic Apps
  • GitHub Enterprise
  • Octopus Deploy

In service of a .NET platform (C#/.NET, Angular, SQL on Azure). We have both older and newer systems, and we are moving the older parts toward more modular services.

How we work

Closest to the problem

The people closest to the problem propose the solution.

Decisions in plain language

Architecture decisions are written down so Product, Operations, and business partners can follow them.

Small, frequent changes

Monitoring, alerting, and runbooks in place before release.

AI-augmented, human-owned

Engineers use AI tools for design, development, testing, and documentation; people own the outcomes.

A day in the life

  1. Check-in. A short team sync on what's shipping and what's blocked.
  2. Build. Focused time on monitoring, alerting, and reliability improvements.
  3. Partner. Work with Product, Operations, and engineering on how a change affects a practice or a patient.
  4. Watch production. Review health in Azure Monitor, Application Insights, and Grafana, and tighten anything noisy.
  5. On call. On some teams, take on-call shifts when it's your turn.

Hybrid schedule details live on the main careers page.

How to apply

Ready to help patients say yes to care?

Apply on Lever. Company story, benefits, and life at Wellfit live on the main careers page.

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